Customer care

Write to us.

Questions about an order, a repair, or which bag fits a 14-inch laptop? A person answers, usually within one business day.

Customer care

Email: bluelilis@163.com
Phone: +86 551 6818 2040
Hours: Monday to Friday, 09:00–18:00 (GMT+8)

For order questions, include your order number — it starts with JJ and is in your confirmation email. For repairs, attach a photograph of the issue.

Hefei Jingjie E-Commerce Co., Ltd.
Room 1806, Building 3, Wanda Plaza
Shushan District, Hefei, Anhui 230031
China

Please do not send a return before contacting us — we will send a return authorisation and, where eligible, a prepaid label.

For stockist enquiries, lookbooks and interview requests, write to bluelilis@163.com with “Wholesale” or “Press” in the subject line.

Hefei Jingjie E-Commerce Co., Ltd. · Registered in Hefei, Anhui, China · Trading as JINGJIE

Tell us what you carry day to day — laptop, gym kit, a small person’s snacks — and we will point you to the two shapes that will actually work.