Shipping Policy

Last updated: 9 November 2026

Every order is packed by hand in Hefei and dispatched with a tracked service. Here is exactly
what to expect.

1. Where we ship

We ship to the United States, Canada, the United Kingdom, the European Union, Switzerland,
Norway, Australia, New Zealand, Japan, South Korea, Singapore, Malaysia, Hong Kong SAR, Macao
SAR, Taiwan, and the United Arab Emirates. If your country is not listed at checkout, write to
us and we will quote a rate.

2. Processing time

  • In-stock items: dispatched within 1–2 business days of cleared payment.
  • Orders placed after 15:00 (GMT+8) on Friday, or at the weekend, are processed on the next
    business day.
  • During launch periods and public holidays, add 1–2 business days. We will tell you by email
    if your order is affected.

3. Rates and delivery times

Service Cost Estimated delivery
Standard tracked Free on orders over $300
$18 below $300		 5–8 business days
Express tracked $38 2–4 business days

Delivery times are estimates from dispatch, not guarantees. Customs inspection can add a few
days and is outside our control.

4. Duties and taxes

Orders shipped to the United States, the United Kingdom and the European Union are sent on a
delivered-duty-paid basis: import duties and sales taxes are calculated at checkout and shown
as a separate line, and you owe nothing on delivery.

For other destinations, local import duties or taxes may apply and are payable by you. We
cannot predict these amounts; your local customs authority can advise.

5. Tracking

You will receive a dispatch email with a tracking number within 24 hours of your parcel
leaving us. Tracking can take up to 24 hours to show its first scan.

6. Packaging

Each bag arrives in a cotton dust bag inside a recycled rigid box, with the hardware protected.
Gift notes can be added at checkout at no cost. We do not include prices on the packing slip.

7. Problems in transit

  • Address changes — email us within 12 hours of ordering. Once a parcel is
    dispatched we cannot redirect it.
  • Failed delivery — carriers usually attempt delivery twice and then hold the
    parcel for 7 days. If it is returned to us, we will contact you to arrange redelivery at cost.
  • Lost or damaged — tell us within 14 days of the expected delivery date and we
    will open a carrier claim and send a replacement or refund.

8. Contact

Email bluelilis@163.com with your order number and we
will reply within one business day.