Returns & Exchanges

Last updated: 9 November 2026

If a bag is not right, you have 30 days to send it back. Here is how it works.

1. The 30-day window

You may return any item within 30 days of delivery for a refund or exchange.
The item must be unused, with the protective film on the hardware intact, the dust bag and box
included, and any tags still attached. Try it on at home as you would in a shop — we simply ask
that you do not carry it outside.

2. How to start a return

  1. Email bluelilis@163.com with your order number and the
    item you want to return.
  2. We reply within one business day with return instructions and, where eligible, a prepaid
    label.
  3. Repack the bag in its dust bag and box, attach the label and drop it at the carrier’s
    location. Keep the receipt until your refund arrives.

3. Return shipping costs

  • United States, United Kingdom and European Union: free return label for
    orders over $300; $15 for orders below $300, deducted from the refund.
  • All other destinations: return shipping is paid by you. We recommend a tracked service —
    we cannot refund a parcel that does not arrive.

Returns are always free where the item is faulty or we sent the wrong item.

4. Refunds

We inspect returns within 2 business days of arrival. Once approved, the refund is issued to
your original payment method within 5 business days; your bank may take a few
days more to post it. Original shipping charges are refunded only where the whole order is
returned or the item was faulty.

5. Exchanges

Exchanges are handled as a return plus a new order, so the replacement is not held while your
return is in transit. Tell us the colour or model you want and we will reserve it for 7 days.

6. What cannot be returned

  • Items marked final sale at the time of purchase.
  • Personalised or monogrammed items.
  • Gift cards.
  • Items returned after 30 days, or showing signs of use.

7. Faulty items and warranty

Every JINGJIE bag carries a 24-month warranty against manufacturing defects
— stitching, hardware, lining and construction. Normal wear, accidental damage, and the natural
variation of leather are not covered. Send a photograph and your order number and we will repair,
replace or refund at our discretion. Repairs are carried out in our workshop and returned with
tracked shipping at our cost.

8. Damaged on arrival

Tell us within 48 hours of delivery with photographs of the parcel and the item, and we will
send a replacement immediately, before the return is processed.

9. Contact

Email bluelilis@163.com — Mon–Fri, 09:00–18:00 (GMT+8).