Complimentary shipping on orders over $300 · 30-day returns · Made by hand in Hefei
FAQ
The questions we answer most often. If yours is not here, write to us — we reply within one
business day.
Orders
How long until my bag ships?
In-stock orders leave our workshop in Hefei within 1–2 business days. You will receive a
tracking number by email within 24 hours of dispatch.
Can I change or cancel an order?
Yes, if it has not shipped. Email us with your order number as soon as you can; we process
quickly, so the window is usually a few hours.
Do you offer gift wrapping?
Every order arrives in a cotton dust bag inside a rigid box. A handwritten gift note can be
added free at checkout, and prices never appear on the packing slip.
Product and care
What leather do you use?
Full-grain and pebbled Italian leather, nappa lambskin, saffiano and grained calfskin,
depending on the model. The material and its origin are listed on every product page.
How should I care for my bag?
Store it in the dust bag, away from direct sun. Wipe with a soft dry cloth; use a neutral
leather cream twice a year on smooth leather only. Avoid water on suede and satin, and keep
hardware away from perfume.
Will the colour vary between bags?
Slightly. Leather is a natural material — grain, tone and marking differ from hide to hide.
That variation is a feature, not a fault, and it is why no two bags are identical.
Are the bags real leather?
Yes, with the exception of the Lune satin clutch, which is duchesse satin with leather trim.
Shipping and returns
Do you ship internationally?
We ship to the US, Canada, UK, EU, Switzerland, Norway, Australia, New Zealand, Japan, South
Korea, Singapore, Malaysia, Hong Kong SAR, Macao SAR, Taiwan and the UAE. See the
Shipping Policy for rates and times.
Are duties included?
For the US, UK and EU, yes — duties and taxes are calculated at checkout and prepaid. For
other destinations, local charges may apply on delivery.
What is your returns window?
30 days from delivery, unused and in its original packaging. See
Returns & Exchanges.
Is there a warranty?
24 months against manufacturing defects — stitching, hardware, lining and construction.